OK Rent a Car - SpainREQUIRED RENTAL DOCUMENTSTHE REQUIRED DOCUMENTS AREWhen collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport. A driving licence must be presented in legible Roman letters. An International Driving Permit (IDP) will be required if the driving licence is written in characters different to those of the renting country.
It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance.
A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The card (either credit or debit depending on the destination/supplier) must be in the full name and surname of the driver and display the 16 numbers. The PIN code will be required. The Flexible Autos voucher is required when picking up your rental car.
If you do not present any of the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to deliver the vehicle, without refunding any amount if the supplier establishes it in its conditions. Exception: UK driving licences can be accepted without need of any international permit or official translation LICENCE REQUIREMENTSDriving Licences must be held for a minimum of 2 years.
DEPOSITDEPOSIT INFORMATIONThe following deposit will be debited at the start of the rental:
| | | |
ESAS (MDAV), ESMS (MDMR), MSAS (MBAR), MSES, MSMS (MBMR), MTES, MSAP,
MSMP, | | 1000.00 | | EUR | |
EMAH (EDAR), EMAS (EDAV), EMES, EMMS (EDMR), EMAP, EMAX, EMEP (HDAE),
EMMP, | | 1150.00 | | EUR | |
CLAS (CVAR), CLMH (CVMV), CLMS (CVMR), CMAS (CDAR), CMAH (CDAV),
CMES (CDAE), CMMS (CDMR), CSAS, PMAS, PMMS, PSAS, PSMS, SMMS (SGMR),
SSAH (CGAR), SSAS (HDAR), SSES, SSMS (HDMR), TSAS (MTAR), TSMS (MTMR),
WLAS, WLMS, WMAS (CWAR), WMMS, CLAP, CLMP, CMAB, CMAP (IDAV), CMEP, CMMP,
CSAP, SSAP (DFAR), SSEP, SSMP, STAP, STMP, | | 1350.00 | | EUR | |
TSAP, TSMP, | | 1650.00 | | EUR | |
FLAS (SVAR), FLMH (IVMV), FLMS (SVMR), FMAS (FXAR), FMMS (FXMR),
FSAS (FVAV), FSMS (FVMR), SLES, SLMS, SMAS (SGAR), SMAK, SMPS (FFAI),
TLAS, TMAS, TMMS (CTMR), VMAS, VMMS (OVMR), PSAP, PSMP, SMAB,
SMAP (LGAR), SMMP (LGMR), SSEL, TMAP (CTAR), TMMP, VMAP (FVAR), VMMP,
WMAP, WMMP, | | 2000.00 | | EUR | |
FMAP, FMMP, FSAP, FSMP, PLAP, PLMP, PMAP, PMEP, PMMP, SLAP, SLMP, SSAX,
TLAP, TLMP, WLAP, WLMP, | | 2200.00 | | EUR | |
FLAP, FLAX, FLEP, FLMP, PLAL, PLAX, PLEX, PMAL, PMAX, PMEX, SLAL (XFAR),
SLAX, SLEL, SLHL, SLHX, SMAL, SMAX, SXAP, SXEP, TLAX, XLAX, | | 6000.00 | | EUR | |
METHODS OF PAYMENTForm of payment accepted: Mastercard credit card, Visa credit card, Mastercard Debit cards (*), Visa Debit cards (*), Maestro (*), Visa Electron (*) Form of payment NOT accepted: Cheques, Cash, American Express credit card, Diners Club credit card, Prepaid cards, Credit and Debit cards for electronic use only, Cards not issued by a bank, Solo, Virtual cards (*) Debit cards can be accepted, but the local excess waiver will need to be purchased if the clients have not taken the Premium product. TAXESUnless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees.
EXCESS AMOUNTS The CDW (Collision Damage Waiver) amounts (local tax not included) are:
| | | |
ESAS (MDAV), ESMS (MDMR), MSAS (MBAR), MSES, MSMS (MBMR), MTES, MSAP,
MSMP, | | 900.00 | | EUR | |
EMAH (EDAR), EMAS (EDAV), EMES, EMMS (EDMR), EMAP, EMAX, EMEP (HDAE),
EMMP, | | 1050.00 | | EUR | |
CLAS (CVAR), CLMH (CVMV), CLMS (CVMR), CMAS (CDAR), CMAH (CDAV),
CMES (CDAE), CMMS (CDMR), CSAS, PMAS, PMMS, PSAS, PSMS, SMMS (SGMR),
SSAH (CGAR), SSAS (HDAR), SSES, SSMS (HDMR), TSAS (MTAR), TSMS (MTMR),
WLAS, WLMS, WMAS (CWAR), WMMS, CLAP, CLMP, CMAB, CMAP (IDAV), CMEP, CMMP,
CSAP, SSAP (DFAR), SSEP, SSMP, STAP, STMP, | | 1200.00 | | EUR | |
TSMP, TSAP, | | 1500.00 | | EUR | |
FLAS (SVAR), FLMH (IVMV), FLMS (SVMR), FMAS (FXAR), FMMS (FXMR),
FSAS (FVAV), FSMS (FVMR), SLES, SLMS, SMAS (SGAR), SMAK, SMPS (FFAI),
TLAS, TMAS, TMMS (CTMR), VMAS, VMMS (OVMR), PSAP, PSMP, SMAB,
SMAP (LGAR), SMMP (LGMR), SSEL, TMAP (CTAR), TMMP, VMAP (FVAR), VMMP,
WMAP, WMMP, | | 1800.00 | | EUR | |
FMAP, FMMP, FSAP, FSMP, PLAP, PLMP, PMAP, PMEP, PMMP, SLAP, SLMP, SSAX,
TLAP, TLMP, WLAP, WLMP, | | 2000.00 | | EUR | |
FLAP, FLAX, FLEP, FLMP, PLAL, PLAX, PLEX, PMAL, PMAX, PMEX, SLAL (XFAR),
SLAX, SLEL, SLHL, SLHX, SMAL, SMAX, SXAP, SXEP, TLAX, XLAX, | | 4000.00 | | EUR | |
FUEL POLICYTHE FUEL POLICY IS The vehicle will have a full tank of full at the time of pick up, the customer then returns the vehicle empty.
Unused fuel will be refunded excluding operational and logistical expenses of approximately 29.00 EUR.
There is an additional surcharge of up to 30.00 EUR per rental for the use of diesel vehicles.
AGE RESTRICTIONSTHE AGE RESTRICTIONS AREAll charges exclude tax and local fees, unless otherwise stated. The Minimum Age for drivers are:
| | Age | | Range | | Charge per day | | Max charge per rental | |
MTES, MSMS (MBMR), MSAS (MBAR), MSES, ESMS (MDMR), ESAS (MDAV), MSMP,
MSAP, ESMP, ESAP, EMMS (EDMR), EMAS (EDAV), EMES, EMAH (EDAR), EMMP,
EMAP, EMEP (HDAE), EMAX, CSMS, CSAS, CMMS (CDMR), CMAS (CDAR),
CMES (CDAE), CLMS (CVMR), CLAS (CVAR), WSMS, WSAS, WMMS, WMAS (CWAR),
WLMS, WLAS, PSMS, PSAS, PMMS, PMAS, PLMS, PLAS, SSMS (HDMR), SSAS (HDAR),
SSES, SMMS (SGMR), TSMS (MTMR), TSAS (MTAR), KSAS (KSAS), KMAS,
CLMH (CVMV), CMAH (CDAV), SSAH (CGAR), CSMP, CSAP, CMMP, CMAP (IDAV),
CLMP, CLAP, WSMP, WSAP, SSMP, SSAP (DFAR), STMP, STAP, KSMP, KSAP, KMMP,
KMAP, KLMP, KLAP, TSMP, TSAP, SMAS (SGAR), SMAK, SLMS, SLES, FSMS (FVMR),
FSAS (FVAV), FMMS (FXMR), FMAS (FXAR), FLMS (SVMR), FLAS (SVAR),
TMMS (CTMR), TMAS, TLMS, TLAS, VSMS, VSAS, VMMS (OVMR), VMAS, VLMS, VLAS,
FLMH (IVMV), SMMP (LGMR), SMAP (LGAR), SMHP, WMMP, WMAP, PSMP, PSAP,
TMMP, TMAP (CTAR), VSMP, VSAP, VMMP, VMAP (FVAR), VLMP, VLAP, SLMP, SLAP,
SSAX, SXAP, SXEP, WLMP, WLAP, PMMP, PMAP, PMEP, PLMP, PLAP, TLMP, TLAP,
FSMP, FSAP, FMMP, FMAP, FLMP, FLAP, FLEP, ZLMS, ZMMS, ZSMS, SLAS, LSMS,
LSAS, NSES (MMAE), | | 18 | | 18-25 | | 10.00 | | EUR | | 300.00 | | EUR | |
SLAL (XFAR), SLEL, SLAX, SLHX, PMAX, PMEX, PMAL, PLAL, PLAX, PLEX, FLAX,
XLAX, TLAX, SMAX, | | 18 | | 18-25 | | 75.00 | | EUR | | 2250.00 | | EUR | |
There is no maximum age limit (Subject to the driving licence expiration and licence requirements) The young driver minimum charge is 24,00 EUR
ADDITIONAL DRIVERSADDITIONAL DRIVER REQUIRMENTS AREAdditional drivers have a local charge of 10 EUR per day plus local taxes with a maximum charge of 100 EUR per rental plus local taxes. All additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement. The first additional driver is EUR 10 daily (minimum charge EUR 20 and maximum EUR 100)
The second additional driver will have a daily charge of EUR 2 (minimum charge 5 EUR and maximum EUR 40)
DRIVING RESTRICTIONSGENERAL RESTRICTIONS AREDriving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage. CROSS BORDER/INTERNATIONAL ONE-WAYSPermission to cross the border must be authorised at the time of booking The vehicles may be taken into the following countries: European Union countries The rental vehicle is prohibited from being taken into: Albania, Bulgaria, United Kingdom, Romania International one-way travel is NOT available. The vehicle insurance will be deemed void if vehicles are not returned to the agreed pick-up location. The driver can take the vehicle cross border providing he has informed the rental desk prior to departure and purchasing a special insurance. The insurance to go abroad can only be purchased if the customer has obtained OK PREMIUM COVER. There is an addtional fee payable for cross border travel of 12 EUR per day, which must be paid locally, on collection of the vehicle. Minimum charge per rental is 30€ and maximum 180€.
IMPORTANT: The insurance for Cross Boders trips can only be purchased if the client has contracted the OK PREMIUM COVER. NATIONAL ONE-WAY TRAVELFor National one-way travel, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier. FERRY TRAVELLocal ferry information: It is allowed to board the rental car on a ferry between islands-peninsula and between islands (except Formentera) but the mileage will then be Limited. You must notify the OK Mobility staff at the time of picking up the car.
FORMENTERA: boarding the car in Ibiza to go to Formentera is totally prohibited by law from 1st June to 31st October.
In winter prior authorization is require.
GRACE PERIODTHE GRACE PERIOD ISThe supplier establishes a grace period of 59 minutes from the indicated time in the reservation. Additional collection fees, administrative and out of hours charges may also be applicable if the vehicle is returned late without prior notice. IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in their reservation and on their voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason.
EXTRASTHE AVAILABLE EXTRAS ARE| Booster Seat (15-36 kg aprox) | | 12.00 EUR Per Day | | Maximum charge 100.00 EUR. | | GPS Unit | | 7.00 EUR Per Day | | Maximum charge 100.00 EUR. Must leave a deposit 90.00 EUR. | | Baby Seat (approx. up to 13kg) | | 12.00 EUR Per Day | | Maximum charge 100.00 EUR. | | Child Seat (9-18 kg aprox) | | 12.00 EUR Per Day | | Maximum charge 100 EUR |
Optional Extras, are to be paid locally, they do NOT include local taxes and fee unless otherwise stated. Extras cannot be guaranteed and are subject to availability. Optional Extras, are to be paid locally, the charges not include local taxes and fees. Extras cannot be guaranteed and are subject to availability.
DELIVERY AND COLLECTION DELIVERY AND COLLECTION AVAILABILITYDelivery and collection service is available On Request to hotels in Mallorca only. The charge depends on the distance from the delivery office.
OUT OF HOURS SERVICETHE OUT OF HOURS SERVICE AVAILABILITY ISThe Out of Hour service is by request basis only. This service may not be available at all locations. There will be an extra charge of 50.00 EUR,plus Vat for picking up and dropping off the vehicle. In some cases airport/location fees may also be applied. All Out of Hours fees are to be pay locally.
CANCELLATIONS AND NO SHOWSCANCELLATION AND NO SHOW POLICIES AND FEES| Cancellation policy and fees: Cancellations are generally free of charge up to 48hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the Flexible Autos call centre to confirm any possible charges. | | No show policy and fees: The booking will be considered a ''''No Show'''' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated. No refunds are payable on cars returned early. |
SUPPLIER/ROADSIDE ASSISTANCEROADSIDE ASSISTANCE INFORMATION In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle. In case of an accident, the customer must remain with the vehicle, and complete a police report at the time of the incident. In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police. The optional Roadside Assistance Insurance is 5 EUR per day with minimum price of 15.00 EUR and maximum price
of 40 EUR per rental.
EXTRA INFORMATION AND COSTSWINTER COVERSnow chains are charged at 17 EUR per day. Snow chains are charged at 85 EUR per rental. RENTAL EXTENSIONRental extensions are not permitted. DELAYED OR DIVERTED FLIGHTSThe supplier will wait a maximum of 6 hours from the scheduled pick up time. If the customer arrives after the office closing time, the supplier will not wait, even if the flight number has been added to the booking. ADDITIONAL DAMAGE/LOSS CHARGESIn case of damage or loss to the vehicle documents, the customer will be charged 240.00 EUR including VAT. TRAFFIC ADMINISTRATION FINESIf the customer receives a traffic fine, such as but not limited to, a speeding or parking fine, the customer will be charge 50.00 EUR, per offence. ACCIDENT ADMINISTRATION FINESAn accident administration fee of 60.00 EUR including VAT is charged if the customer has been involved in an accident. Charge for service of crane is 350.00 EUR per service.
Charge for Vehicle Replacement: 100.00 EUR PETS ON BOARDPets can only be transported in the vehicle if the Pet Fiendly package is booked at destination for 24.95 EUR per rental.
It is an extra that will include different objects and services to deliver to customers who travel with pets
WHAT''S NOT INCLUDEDWHAT''S NOT INCLUDED IN THE BOOKING COSTSAdditional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included. Delivery and Collection Fees (Paid locally) One Way Rentals Optional Extras (Paid Locally) Roadside Assistance Special/Additional Cleaning Toll Charges Tow Charges Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.
Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.
If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit card and Flexible Autos you will not be able to reimburse it later. DRIVER NEGLIGENCEDriver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:
Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.
Abandoning the vehicle.
All costs derived from the use of the incorrect and/or lack of petrol.
The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.
The loss/damage of the vehicle documents and/or keys.
It is not permitted to remove the vehicles seats.
If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.
Driving the vehicle when tired and not feeling well.
The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.
Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.
Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.
Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.
Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.
The transport of individuals or goods for which the customers receive direct or indirect payment.
Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.
Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.
Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.
Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.
Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.
Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.
Driving against the traffic regulations.
The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.
Continued use of the vehicle after the rental period has ended.
DISCLAIMERTERMS AND CONDITION AMENDMENTSFlexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made. |